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Reg.AI

Terms of Service

Last updated: November 30, 2025

1. Acceptance of Terms

By accessing or using the Reg AI website and services ("Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

2. Services Description

Reg AI provides domain name registration, marketplace, and related services for .ai domains. Our Services include:

  • Domain name registration and renewal
  • Domain name marketplace for buying and selling
  • Domain name transfer services
  • Lease-to-own payment options
  • DNS management

3. Account Registration

To use certain features of our Services, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Domain Registration Terms

When registering or purchasing a domain through our Services:

  • You must comply with the registry policies for .ai domains set by the Anguilla registry
  • Domain registration is subject to availability and registry approval
  • You represent that you have the right to register or purchase the domain
  • Domain purchases are subject to our Refund Policy (Section 6)

5. Payment and Pricing

All prices are listed in USD unless otherwise specified. We accept major credit cards and other payment methods as displayed at checkout. For lease-to-own purchases:

  • Monthly payments are due on the same day each month
  • Failure to make payments may result in termination of the lease
  • Domain ownership transfers upon completion of all payments

6. Refund Policy

We want you to be satisfied with your purchase. Our refund policy is designed to be fair while accounting for the unique nature of domain transactions.

Full Purchases (Buy Now)

  • 3-Day Refund Window: You may request a full refund within 3 days of purchase if the domain transfer has not been initiated
  • Transfer Initiated: Once we have begun the transfer process, refunds are no longer available as the domain is being moved to your control
  • Technical Issues: If the domain cannot be transferred due to registry issues or if the domain is unavailable, you will receive a full refund

Lease-to-Own Purchases

  • Monthly Payments: Individual lease payments are non-refundable once processed
  • Cancellation: You may cancel your lease at any time. The domain will be returned to our inventory. Payments already made are not refunded, but you are not obligated to continue paying
  • Early Payoff: You may pay off the remaining balance at any time with no prepayment penalties

Domain Registrations

  • Failed Registrations: If a domain registration fails for any reason, you will receive a full refund
  • Successful Registrations: Successfully registered domains cannot be refunded as the registration fee has been paid to the registry

Exception Conditions

Refunds may be provided outside the standard policy in cases of:

  • Domain unavailability after purchase (seller cannot deliver)
  • Significant misrepresentation in the listing
  • Technical issues on our platform preventing delivery
  • Duplicate charges or billing errors

How to Request a Refund

To request a refund, contact us at support@reg.ai with your order number and reason for the refund. We will respond within 2 business days.

7. Acceptable Use

You agree not to use our Services for any unlawful purpose or in violation of our Acceptable Use Policy. We reserve the right to suspend or terminate accounts that violate these terms.

8. Intellectual Property

All content, trademarks, and intellectual property on our website are owned by Reg AI LLC or our licensors. You may not copy, modify, or distribute our content without permission.

9. Limitation of Liability

To the maximum extent permitted by law, Reg AI LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

10. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of JAMS. The arbitration shall take place in Washington County, Oregon.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website. Continued use of our Services after such changes constitutes acceptance of the new Terms.

12. Contact Us

If you have questions about these Terms, please contact us at legal@reg.ai.